When:
January 21, 2026 @ 12:00 pm – 1:00 pm
2026-01-21T12:00:00-07:00
2026-01-21T13:00:00-07:00
Where:
Zoom
Contact:
Jan 21, 2026 12:00 PM in
Description:
Practice managers often handle situations involving rude, disruptive, and even abusive patients. Establishing a Patient Code of Conduct to set expectations for acceptable behavior promotes mutual respect, promotes transparent communication, and provides notice to patients that certain behaviors will not be tolerated.
This one-hour presentation will provide education on risk management in an office-based medical practice. Practice managers should be familiar with some of the high-risk areas for medical malpractice lawsuits and licensing board complaints resulting from poor communication.
Learning Objectives: –
- How to strengthen patient relationships using good complaint management processes
- The importance of using a Patient Code of Conduct to set boundaries
- Considerations when ending a physician-patient relationship
- How to draft a Code of Conduct or Patient Responsibilities specifically for your practice
Speaker: Julianna Stanley, FACMPE CE Credits Available: 1 ACMPE
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