Az HFMA Educational Road Show – Kingman

8:30 – 10:00 a.m.
The Patient Financial Experience: Link to Satisfaction and More
Donham Prescott, Vice President, Simplee, Inc.
The patient financial experience links to satisfaction and loyalty. Unfortunately there is often a mismatch between consumer expectations and the average patient financial experience.  This presentation will walk attendees through several key concepts, utilizing patient financial experience wins as an example.Learning Objectives:
• Ideal bill pay use cases; parallel industry examples of ideal bill pay scenarios
• The specific ways in which hospitals create a vicious cycle of poor bill payment experiences for patients and providers
• Key aspects of an efficient patient financial experience (patient and back-office facing details) and will also highlight patient and revenue outcomes in detail10:15 – 11:45 a.m. Clinical Denials – The Legal Aspect
Richard A. Lovich, Esq., Partner-Managing Litigation Attorney
Law Offices of Stephenson, Acquisto & Colman
Strategies in reducing and overturning clinical denials by effective use of statutes, regulations, contractual provisions, and physician involvement. 11:45 – 12:15 p.m.
Lunch

12:15 – 1:45 p.m.
Taking It All The Way – Leaving Less Money on the Claim Denial Table
Richard A. Lovich, Esq., Partner-Managing Litigation Attorney
Law Offices of Stephenson, Acquisto & Colman
Strategies in reducing uncollected claim denials by improved and tactical appeal techniques; becoming aware of the hidden pit falls in managed care contracts; and putting appropriate pressure on payors Learning objectives: Mastering provider rights in seeking to collect on denied claims.

2:00 – 3:30 p.m.
Revenue Cycle Round Table
Diane Jones, Vice President, Business Development, Getix Health
Jason Metcalf, Revenue Cycle Director, Yavapai Regional Medical Center
Time for providers to ask questions and share ideas and challenges with one another.