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Presenter: Dana Taylor, Clinical Risk Management And Patient Safety Consultant
Description:
This program will review best practices for successfully managing patient complaints in a manner that protects the organization while providing service recovery to the affected individual. Participants will review examples of complaints and cautious responses for online, in-person, and written situations. It will also discuss steps to take if a situation escalates and when it may be appropriate to end the physician-patient relationship.
Objectives:
- Participants will learn about the advantages of having a formal policy on Complaint Management and what that policy should include
- Participants will discover and discuss the importance of successfully managing disruptive behavior and responding with empathy
- Participants will walk through the steps of successful complaint management, including intake, investigation, and development of a resolution letter.
- Participants will be given information to assist them with tracking and trending of complaints to be used for performance improvement.
Thursday, October 7th, 2021 | 12:00 PM – 1:00 PM CT (10am Phoenix)
Click HERE to Register
Communication gaps and lack of standardization are just a few of the challenges associated with patient transfers, but the right technology platform can make the process safer and more efficient.
During this discussion, Phil Baker, director of the Rapid Response Team and Transfer Center at the University of New Mexico Health Sciences Center (UNMH), will share how the TigerConnect Clinical Collaboration platform simplified the process for referring providers.
After implementing the platform, providers were able to quickly and securely send complete patient information – including pictures, videos, and files – to the accepting providers. As a result, UNM providers have been able to make faster, better-informed decisions on patient referrals, leading to a reduction in unnecessary transfers to the hospitals, increased patient throughput, and both improved patient care and physician satisfaction.
Key learning points:
- Why an integrated communication platform is a must-have strategic initiative for any health system
- How sharing the complete patient story, including pictures, videos and files, is vital to making efficient, informed, and quality-focused decisions
- How innovation and digital transformation can be led and implemented by non-clinical teams to positively impact care quality and cost reduction
Presenter:
Philip Baker
Director of the Rapid Response Team and Transfer Center at the University of New Mexico Hospital
Mandates, boosters and pediatric vaccines: How to successfully manage the next phase of COVID-19 vaccination
Click HERE to Register
If the mood of the initial COVID-19 vaccine rollout felt exuberant, the sentiment heading into fall feels more daunting against the backdrop of the Delta variant and ongoing vaccine hesitancy. Healthcare organizations need to manage those challenges while also figuring out effective ways to administer boosters, navigate vaccine mandates, and provide vaccines to kids 12 and over — and likely kids under 12 soon.
Luckily, we can lean on best practices from this past spring and summer to successfully tackle the tasks ahead. In this webinar, physician leaders and COVID-19 vaccination experts will share lessons from earlier efforts to ensure equitable, timely and efficient vaccine distribution in the coming months.
Key learning points:
- Best practices for adapting to changing guidance and policies
- Actionable strategies for overcoming vaccine hesitancy among healthcare workers, adults and parents
- Methods for incentivizing primary care and pediatric practices to vaccinate against COVID-19, especially in vaccine deserts
Presenters:
Kavita Patel, MD
Fellow and Managing Director in the Center for Health Policy at the Brookings Institution; frequent guest expert on NPR, CBS, NBC, and MSNBC; Primary Care Physician; and former Director of Policy for the Obama Administration
Rebecca Weintraub, MD
Assistant Professor of Global Health and Social Medicine at Harvard Medical School, Leader of the COVID-19 Vaccine Delivery response at Ariadne Labs, and Physician at Brigham and Women’s Hospital
Hilary Hatch, PhD
Chief Clinical Officer at Phreesia, Instructor of Medicine at Johns Hopkins, and Faculty at the Psychoanalytic Association of NY (PANY) affiliated with NYU Langone Health
2022 AzMGMA Spring Conference
Wild Horse Pass Casino
5040 Wild Horse Pass Blvd
Chandler, AZ 85226
Venue website
Conference Agenda: Click Here
Tickets:
$290.00 Active Member Registration
$250.00 Earlybird rate before March 15
$390.00 Non-Member Registration
$350.00 Earlybird rate before March 15
$440.00 Affiliate Member Registration
$400.00 Earlybird rate before March 15
$175.00 Student Member Registration
$125.00 Earlybird rate before March 15
Ladies’ Happy Hour & Networking Event
Join us on August 11, 4:30-6:30pm at the Sandbar Desert Ridge. Learn more about our upcoming event, the 10th Annual Women Lead HERe Conference. Click HERE for more information about the conference.
We will be accepting donations of period products and cash to support the Diaper Bank’s Period Poverty campaign.
Hosted by HFMA Arizona Chapter
Cost hosted by MGMA and The Hertel Report
FREE to MGMA & AZ HFMA & Hertel Report members, please use the discount code UNITE22 to register at no cost.
$25 for non-members.
Click HERE to Register for the Happy Hour!
Click HERE to become a member!
Under Attack: Safeguarding Hospital Revenues in a Downtime Event
Presented By:
Rob McGinnis, Portfolio Leader Mergers and Acquisitions, Harris Computers
Dana Hartman, Vice President Sales & Marketing/ Operations, Harris Computers
Course Learning Objectives
- The major causes and frequency of downtime events
- The financial and operational impact of these events
- How to create a back-up system that can make it easy for healthcare organizations to continue billing for medical services during an event
(Members Attend Free, Non-members $35.00)
HOW TO JOIN THE WEBINAR: Please click the highlighted link provided in your confirmation email to receive the login information.
Continuing Education Units, CEU’s:
Earn up to 1.0 continuing education unit hours for each hour of education from the ACMPE, American College of Medical Practice Executives. Our events are eligible for continuing education units as awarded by other professional associations. We recommend that you contact your professional association for their approval process.
Health, Wealth & Happiness Event presented by Blue Cross Blue Shield of Arizona
The Phoenix Business Journal is proud to host a new event for women, ‘Health, Wealth & Happiness’.
Health, Wealth & Happiness is a half-day women’s event to be held January 25, 2024 from 8:30-12 noon at the Fairmont Scottsdale Princess.
Our presenting sponsor is Blue Cross Blue Shield of Arizona. Representatives from Blue Cross and Blue Shield of Arizona will be sharing interesting and relevant content for women.
Throughout the event, we will have great giveaways and create short fun breaks to engage the audience throughout the morning.
Agenda:
8:30am – Registration, Networking Expo, Breakfast and Coffee
9:00am – Opening Remarks
9:10am – Keynote Speaker Presentation
9:30am – Blue Cross Blue Shield of Arizona panel
10:05am – Break
10:20am – Wealth Panel Discussion
10:55am – Interactive activity
12:00pm –Closing Remarks
Any event related questions, please contact Event Coordinator, Ashley Peebles at [email protected].
Questions about advertising or sponsorships? Contact our Advertising Director, Anna Franklin, at [email protected].