Americans' ignorance of basic terms like coinsurance, copayment and deductible hasn't slowed their appreciation for their health insurance. Plans can further improve member experience by using available consumer data to provide enriched content in provider directories to personalize the patient experience and boost retention.
A recent...National News
The U.S. District Court agreed with The Federal Trade Commission (FTC) request to temporarily shut down the operations of the South Florida company Simple Health Plans - a precursor to a permanent shut down.
Since October 2013, the health plan pitched consumers comprehensive health insurance or its equivalent - sometimes luring...