Health systems wanting to expand the use of advanced practice clinicians have reported resistance from their doctors over quality concerns.
Banner sought to transform its approach to care delivery with a more consumer-centered healthcare experience and efficiently utilizing its workforce. The fifteen-hospital system employees 18,000 nurses.
In 2017, Banner kicked off a program that integrates its 900 advanced practice nurses into primary care. Methodically, physicians were consulted frequently, physicians were sought as champions for the changes.
Banner added advanced practitioners to its emergency departments, some were used to work almost as hospitalists in its intensive care units.
Deploying advanced practice clinicians in telehealth became one solution for addressing access while cutting back on unneeded visits to the ER.
Banner kept an eye on patients’ needs and desires. maintaining options for patients.
James Agnew, R.N., the system’s regional vice president of delivery said in an address to the World Health Care Congress:
I think patient choice is one of the most important things we’ve done.
Read how they accomplished the changes in Fierce Healthcare.