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Jan
21
Wed
2026
Jan 21 @ 12:00 pm – 1:00 pm
Jan 21, 2026 12:00 PM in
Description:
Practice managers often handle situations involving rude, disruptive, and even abusive patients. Establishing a Patient Code of Conduct to set expectations for acceptable behavior promotes mutual respect, promotes transparent communication, and provides notice to patients that certain behaviors will not be tolerated.
This one-hour presentation will provide education on risk management in an office-based medical practice. Practice managers should be familiar with some of the high-risk areas for medical malpractice lawsuits and licensing board complaints resulting from poor communication.
Learning Objectives: –
- How to strengthen patient relationships using good complaint management processes
- The importance of using a Patient Code of Conduct to set boundaries
- Considerations when ending a physician-patient relationship
- How to draft a Code of Conduct or Patient Responsibilities specifically for your practice
Speaker: Julianna Stanley, FACMPE CE Credits Available: 1 ACMPE
Feb
12
Thu
2026
Feb 12 @ 10:00 am – 11:00 am
Feb 12, 2026 10:00 AM in
Description:
Session Description Medical practices are facing tighter margins, shifting payer rules, and smaller billing teams. This in-person event will break down the most common and costly denial trends in 2025—and give you practical, proven strategies to recover revenue faster, even when resources are limited.
Learning Objectives:
By the end of this session, participants will be able to:
– Top preventable denial types across multiple payers in 2025—and how to spot them before they cost you
– Why short-staffed billing teams often overlook easy-to-recover revenue – Leveraging AI tools, clearinghouse alerts, and denial libraries to close gaps in staffing and speed resolution
– Real-world workflows used by practices to reduce denials without increasing headcount
Speaker: James Muir Senior Vice President of Physician Services, UnisLink CE Credits Available: 1 ACMPE, 1 ACHE, 1 PDC